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Choice and communication · 3 minute read

Help people understand you

Share your communication preferences and what good support looks like.

TAKE THIS WITH YOU

Introduce the person you are, not just the tasks you need support with.

Start with what you want people to know

A short support preferences sheet can make a first conversation easier. You could include your interests, strengths, important routines and the things that help you feel comfortable. You decide what belongs on the page.

There is no need to add a diagnosis, identification number or private history to explain every preference. Include only what is useful for the purpose and what you want to share.

Describe how to communicate with you

If you support someone to complete the sheet, use their words or preferred communication. Check your understanding. Do not present your interpretation as the person's own statement.

  • How do you like information to be presented?
  • What helps you understand options?
  • How do you show yes, no, uncertainty or a wish to stop?
  • Would more time, fewer questions or a different setting help?

Be specific about helpful support

Try a clear example such as: 'Please ask before moving my things' or 'Show me the next step, then give me time to try.' Examples are easier to use than a broad label like 'needs encouragement'.

You can also say what you prefer to do yourself and what you want someone to ask before helping with. Your preferences may be different on different days.

Decide who gets a copy

Choose who you want to share the sheet with and check it together when something changes. A preferences sheet starts a conversation; it does not replace agreed support plans, individual health instructions or emergency arrangements.

For families and professionals, make space for the person's choices and communication. Support them to direct the conversation in the way that works for them.

Sources and further reading

These official resources informed the guidance. They open in a new tab. Information can change; use the source for current details.

NDISSupported decision makingOpens in a new tabNDIS Quality and Safeguards CommissionFinding and managing your supportsOpens in a new tab

An original Elevate resource for personal and support use. General information, not an individual assessment or a guarantee of funding. Share only the personal information you choose.