Clear, Respectful Handling of Your Information.

Who We Are

Elevate Independence is a registered provider. This website notice should be read with any participant privacy information, service agreement or consent form provided to you when services begin.

What We Collect Through This Website

When you use our enquiry form, we collect the information you choose to provide, which may include:

• Your name and phone number or email address
• Whether you are a participant, family member, friend, carer, support coordinator or referrer
• Your suburb and the types of support you are interested in
• Any optional message you enter

If you enquire for another person, please provide only information you are authorised to share.

Job Applications

When you apply for a role, we collect your contact details, suburb or postcode, availability, work-rights and role-related transport declarations, experience, qualification details and résumé. Depending on the role and the checks or credentials you declare you hold, we also collect your Worker Check number and expiry, Police Check and issue date, First Aid/CPR certificates and renewal dates, orientation certificate, driver licence, vehicle registration and comprehensive insurance evidence. We record “I’m willing to obtain” declarations where offered; evidence is required for checks, credentials, vehicle requirements, qualifications or study you claim to hold, meet or be undertaking. A cover letter and other relevant training evidence are optional.

We use this information to assess your suitability, contact you, arrange recruitment steps, make hiring decisions, meet recruitment and recordkeeping needs, and—only if you separately choose this option—consider you for suitable future roles. Required information is needed for us to assess the application; without it, we may not be able to consider you.

We request your express consent to collect and review sensitive recruitment evidence, including your Police Check. Access is limited to authorised people and service providers involved in recruitment. Documents are saved to Elevate Independence’s private recruitment folder in Microsoft OneDrive. Our hosting service and Cloudflare also hold a protected submission copy for delivery recovery. Microsoft 365 delivers a summary and Microsoft sign-in-protected document links to our administration mailbox; sensitive documents are not sent as ordinary email attachments. Recruitment review does not require a personal ChatGPT account.

If you progress, our team verifies identity, work rights, screening, driving, training and qualification evidence, requests two referees, and completes onboarding through the Elevate Hub before you start. Approved worker records are filed in our controlled Employee Profiles folder after onboarding. Hiring decisions, verification and transfer to ShiftCare are managed by our team, not automated. Hosting and email service providers may process information outside Australia; we use access restrictions and appropriate safeguards when handling it.

Only upload the requested role-related evidence. Do not attach passports, Medicare cards, tax or bank information, medical records or Worker Screening screenshots. You may cover unrelated payment details on an insurance document. NSW Worker Checks are verified digitally in the official system, not by an uploaded card or image. Uploaded files and declared dates are not automatically verified, and hiring decisions are made by people.

We retain recruitment information only for as long as reasonably needed for the vacancy, any resulting employment relationship, our legal and recordkeeping needs, or suitable future roles where you have consented. You may ask us to access, correct or delete recruitment information, or withdraw future-role consent, using the privacy contact details on this page.

Why We Collect It

We use website enquiry information to understand your request, send an automatic acknowledgement when you provide an email address, contact you, discuss suitable next steps, manage follow-up and keep an appropriate record of the enquiry and our response.

The acknowledgement confirms that we received the enquiry. It does not add you to a marketing list, confirm service availability or commit you to services.

Providing this information is optional. If you do not provide enough contact information or detail, we may not be able to respond or understand what assistance you are seeking.

Please Do Not Include Sensitive Documents

Our quick enquiry form is not the right place for an number, plan, medical record, diagnosis details or other sensitive health information. If information of this kind is needed later, our team will explain an appropriate way to provide it.

How Information Is Held and Disclosed

Your website enquiry or job application is sent to our administration mailbox and held using Microsoft 365. Our website hosting and security providers process the submission so it can reach us. Access is limited to authorised people who need the information to respond, recruit, operate our systems or support service delivery.

We may also disclose information where you authorise us, where reasonably necessary to work with an agreed service provider, or where required or authorised by law. We do not sell personal information.

Security, Retention and Global Technology Services

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online service can guarantee absolute security.

We keep information only for as long as reasonably needed for the enquiry, any resulting service relationship, our recordkeeping needs and applicable legal obligations.

Microsoft and our website technology providers use global infrastructure. Depending on service configuration and support arrangements, information may be processed or accessed outside Australia. Contact us if you would like current information about the providers and locations relevant to your enquiry.

Accessing or Correcting Your Information

You may ask to access personal information we hold about you or request that inaccurate information be corrected. Email admin@elevateindependence.com.au with “Privacy request” in the subject line.

Making a Privacy Complaint

If you have a concern about how we handled personal information, email admin@elevateindependence.com.au with “Privacy complaint” in the subject line. Please explain your concern and how you would like us to help. We will consider it and contact you about the next steps.

You can also read our Feedback, Complaints and Safety information for other ways to speak up and find independent help.

You can also find independent information about privacy complaints from the Office of the Australian Information Commissioner (opens the OAIC website in a new tab).

Changes to This Notice

We may update this notice when our website, technology providers or privacy practices change. The date at the top shows the latest update.