Your questions and communication needs deserve space in the appointment.
Choose what matters most today
Before an appointment, note the things you most want to discuss. Put your biggest priority first so you can mention it early. You can use a few words, a picture, a device or a person you trust to help you prepare.
You do not have to fit your whole story onto one sheet. Bring the information the service has asked for, and keep a separate list of anything you do not want to forget.
Ask for the conditions that help you participate
Contact the service ahead of time if you need access arrangements, an interpreter, a different communication format or a support person. Ask what can be arranged and confirm the details.
A chosen support person can help you remember questions or take notes. Tell them how you want them to help, including when you would prefer to speak for yourself or have private time.
Keep a few questions ready
These are conversation prompts. Your health professional is the right person to explain your individual health information and care options.
- What does that mean in everyday language?
- What are the options, and what should I understand about each?
- Could you explain that again or write it down?
- What happens next, and who should I contact if I have another question?
Leave with a clear next step
Before you leave, say back your understanding and ask the professional to check it. Note what was agreed, who is doing it and when. If something is still unclear, mark it as a question instead of guessing.
Store your completed notes somewhere you choose. If another person keeps a copy, agree what is being shared and why.
Sources and further reading
These official resources informed the guidance. They open in a new tab. Information can change; use the source for current details.
Healthdirect AustraliaQuestions to ask your doctorOpens in a new tab