Before you choose a support provider

Know what you want from the conversation

Write down the support you are looking for, where and when you need it, and any preferences you want the provider to understand. Include communication, cultural, access and worker preferences that matter to you.

You can bring someone you trust and ask for information in a format you can use. A first conversation is a chance to ask questions and understand the proposed support.

Ask about the people doing the work

Ask for real details about availability and how changes are communicated. A broad list of services does not tell you which workers or times are available for your situation.

• How would you match workers with my needs and preferences?
• Can I meet or speak with the person who would support me?
• How do you prepare workers for my support?
• What happens when my usual worker is away?

Get the agreement explained

Ask what you would be charged and when. Include travel, cancellations, changes and ending the agreement in the discussion. Request written information so you can take time to understand it and ask someone you choose for help.

Ask how you can raise a concern, who will respond and how the provider records agreed changes. Where registration is relevant, check the official NDIS Commission register rather than relying on a logo alone.

Compare using your own priorities

After each conversation, record the answers and anything still unclear. Compare the issues you care about: being listened to, the proposed workers, timing, communication and the written arrangements.

Keep unanswered questions visible. Ask for clarification before agreeing to something you do not understand.